Flower Friend Floral Preservation

All sales are final unless damaged during transit. Please provide a picture of the damage and email us with the details as soon as you receive your piece. Partial refunds are assessed on a case-by-case basis reflecting the amount of damage and the cause of damage.

Cancelation-

14 Days Prior to Event Date: If you cancel your order at least 30 days before your event, you will receive a full refund. This allows us enough time to re-orient our schedule.

1-14 Days Prior to Event Date: Canceling your order between 1 and 14 days before your event, will be eligible for a 50% refund. The work we do requires preparation of supplies as well as allocating time to serve your needs.

Event Postponement: Sometimes plans change for reasons beyond our control. We are understanding of this reality and are happy to work with you, as. we are able. We ask that you please inform us of any changes as soon as possible to give us the best chance to serve your needs.

Refund Policy-

If you are eligible for a refund, the amount will be credited back to the original payment method within 7-10 business days of the cancellation request. We will notify you via email once your refund has been processed.

Shipping Fees: Please note that any shipping fees associated with your order are non-refundable.

Damaged or Unusable Bouquets: If your bouquet is lost, damaged, or deemed unusable upon arrival at our studio, you will receive a 50% refund or have the option to use replacement flowers for an the cost of your flowers and procuring them.

No Refunds for Completed Pieces: Once your frame has been sealed and completed, we are unable to offer refunds.

Policies

Contact